:root{--primary:#2563eb;--primary-hover:#1d4ed8;--bg:#f1f5f9;--card:#fff;--text:#1e293b;--text-secondary:#64748b;--border:#e2e8f0;--success:#16a34a;--warning:#ea580c;--danger:#dc2626;--radius:8px}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.loading-screen{height:100vh;color:var(--text-secondary);justify-content:center;align-items:center;font-size:18px;display:flex}.login-page{justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{background:var(--card);border-radius:12px;width:100%;max-width:400px;padding:40px;box-shadow:0 4px 24px #00000014}.login-card h1{text-align:center;margin-bottom:4px;font-size:24px}.login-card .subtitle{text-align:center;color:var(--text-secondary);margin-bottom:24px;font-size:14px}.tabs{border-bottom:2px solid var(--border);margin-bottom:24px;display:flex}.tab{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;border-bottom:2px solid #0000;flex:1;margin-bottom:-2px;padding:10px;font-size:15px;transition:all .2s}.tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.input{border:1px solid var(--border);border-radius:var(--radius);outline:none;width:100%;margin-bottom:12px;padding:12px 14px;font-size:15px;transition:border-color .2s}.input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb1a}.btn-primary{background:var(--primary);color:#fff;border-radius:var(--radius);cursor:pointer;border:none;width:100%;margin-top:8px;padding:12px;font-size:16px;font-weight:600;transition:background .2s}.btn-primary:hover{background:var(--primary-hover)}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.error{color:var(--danger);border-radius:var(--radius);background:#fef2f2;margin-bottom:8px;padding:8px 12px;font-size:14px}.hint{text-align:center;color:var(--text-secondary);margin-top:16px;font-size:13px}.chat-layout{height:100vh;display:flex;overflow:hidden}.chat-main{flex-direction:column;flex:1;min-width:0;display:flex}.chat-sidebar{border-left:1px solid var(--border);background:var(--card);flex-direction:column;width:320px;display:flex;overflow-y:auto}.chat-header{background:var(--card);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:16px 24px;display:flex}.chat-header h2{font-size:18px}.header-right{align-items:center;gap:12px;display:flex}.user-name{color:var(--text-secondary);font-size:14px}.btn-logout{border:1px solid var(--border);background:var(--card);border-radius:var(--radius);cursor:pointer;color:var(--text-secondary);padding:6px 14px;font-size:13px}.btn-logout:hover{background:#f8fafc}.chat-messages{flex-direction:column;flex:1;gap:16px;padding:24px;display:flex;overflow-y:auto}.chat-welcome{text-align:center;color:var(--text-secondary);padding:40px 20px}.chat-welcome h3{color:var(--text);margin-bottom:12px;font-size:20px}.chat-welcome ul{margin-top:16px;list-style:none}.chat-welcome li{padding:6px 0;font-size:14px}.message{gap:10px;max-width:80%;display:flex}.message-user{flex-direction:row-reverse;align-self:flex-end}.message-assistant{align-self:flex-start}.message-avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:700;display:flex}.message-user .message-avatar{background:var(--primary);color:#fff}.message-assistant .message-avatar{color:var(--text);background:#e2e8f0}.message-bubble{white-space:pre-wrap;word-break:break-word;border-radius:12px;padding:10px 14px;font-size:14px;line-height:1.6}.message-user .message-bubble{background:var(--primary);color:#fff;border-bottom-right-radius:4px}.message-assistant .message-bubble{background:#f1f5f9;border-bottom-left-radius:4px}.typing{color:var(--text-secondary);padding-left:42px;font-size:13px}.streaming-indicator{color:var(--text-secondary);align-self:flex-start;align-items:center;gap:6px;padding:10px 14px;font-size:13px;display:flex}.streaming-text{white-space:nowrap}.dot-pulse:after{content:"";animation:1.5s steps(4,end) infinite dotPulse}@keyframes dotPulse{0%{content:""}25%{content:"."}50%{content:".."}75%{content:"..."}to{content:""}}.message-system{text-align:center;padding:6px 0}.system-text{color:var(--text-secondary);background:#f1f5f9;border-radius:4px;padding:4px 12px;font-size:12px}.chat-input-bar{border-top:1px solid var(--border);background:var(--card);gap:10px;padding:16px 24px;display:flex}.chat-input{border:1px solid var(--border);border-radius:var(--radius);resize:none;outline:none;flex:1;padding:10px 14px;font-family:inherit;font-size:14px}.chat-input:focus{border-color:var(--primary)}.chat-input:disabled{background:#f8fafc}.btn-send{background:var(--primary);color:#fff;border-radius:var(--radius);cursor:pointer;white-space:nowrap;border:none;padding:10px 24px;font-size:14px;font-weight:600}.btn-send:hover{background:var(--primary-hover)}.btn-send:disabled{opacity:.5;cursor:not-allowed}.btn-stop{background:var(--danger);color:#fff;border-radius:var(--radius);cursor:pointer;white-space:nowrap;border:none;padding:10px 20px;font-size:14px;font-weight:600}.btn-stop:hover{opacity:.9}.btn-pause{color:#fff;border-radius:var(--radius);cursor:pointer;white-space:nowrap;background:#f59e0b;border:none;padding:10px 16px;font-size:14px;font-weight:600}.btn-pause:hover{background:#d97706}.btn-resume{color:#fff;border-radius:var(--radius);cursor:pointer;white-space:nowrap;background:#10b981;border:none;padding:10px 16px;font-size:14px;font-weight:600}.btn-resume:hover{background:#059669}.btn-stop-action{background:var(--danger);color:#fff;border-radius:var(--radius);cursor:pointer;white-space:nowrap;border:none;padding:10px 16px;font-size:14px;font-weight:600}.btn-stop-action:hover{opacity:.9}.modal-overlay{z-index:1000;background:#00000073;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal-confirm{background:var(--card);border-radius:12px;width:90%;max-width:360px;padding:24px;box-shadow:0 8px 30px #00000026}.modal-confirm p{color:var(--text);margin:0 0 20px;font-size:15px;line-height:1.6}.modal-actions{justify-content:flex-end;gap:10px;display:flex}.btn-confirm-danger{background:var(--danger);color:#fff;border-radius:var(--radius);cursor:pointer;border:none;padding:8px 20px;font-size:14px;font-weight:600}.btn-confirm-danger:hover{opacity:.9}.btn-cancel{background:var(--border);color:var(--text);border-radius:var(--radius);cursor:pointer;border:none;padding:8px 20px;font-size:14px;font-weight:500}.btn-cancel:hover{background:#cbd5e1}.consent-buttons{gap:8px;margin-top:10px;display:flex}.btn-consent{border-radius:var(--radius);cursor:pointer;border:none;padding:8px 20px;font-size:14px;font-weight:600;transition:opacity .2s}.btn-consent:hover{opacity:.85}.btn-consent-confirm{background:var(--success);color:#fff}.btn-consent-modify{background:var(--card);color:var(--text);border:1px solid var(--border)}.btn-consent-back{color:#475569;background:#e2e8f0}.btn-consent-cancel{background:var(--card);color:var(--danger);border:1px solid var(--danger)}.btn-consent-new-report{background:var(--primary);color:#fff}.card-options{flex-direction:column;gap:8px;margin-top:10px;display:flex}.card-options-title{color:var(--muted);margin-bottom:2px;font-size:13px}.card-option-item{border-radius:var(--radius);border:1px solid var(--border);background:var(--card);cursor:pointer;padding:12px 14px;transition:border-color .2s,box-shadow .2s}.card-option-item:hover{border-color:var(--primary);box-shadow:0 2px 8px #2563eb1f}.card-option-header{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.card-option-no{color:var(--text);font-size:14px;font-weight:600}.card-option-info{color:var(--muted);flex-wrap:wrap;gap:8px;font-size:12px;display:flex}.card-option-info span{background:#f1f5f9;border-radius:4px;padding:2px 8px}.feedback-row{border-top:1px solid #0000000f;align-items:center;gap:4px;margin-top:8px;padding-top:6px;display:flex}.feedback-btn{cursor:pointer;opacity:.4;background:0 0;border:none;border-radius:4px;padding:2px 6px;font-size:16px;transition:opacity .2s,background .2s}.feedback-btn:hover{opacity:1;background:#0000000a}.feedback-expanded{width:100%}.star-rating{gap:4px;margin-bottom:6px;display:flex}.star{cursor:pointer;color:#d4d4d8;-webkit-user-select:none;user-select:none;font-size:22px;transition:color .15s,transform .15s}.star:hover{transform:scale(1.15)}.star.active{color:#f59e0b}.feedback-textarea{border:1px solid var(--border);resize:vertical;border-radius:4px;outline:none;width:100%;min-height:36px;padding:6px 10px;font-family:inherit;font-size:13px}.feedback-textarea:focus{border-color:var(--primary)}.feedback-actions{gap:6px;margin-top:6px;display:flex}.feedback-submit{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:4px;padding:4px 14px;font-size:12px;font-weight:600}.feedback-submit:disabled{opacity:.5;cursor:not-allowed}.feedback-cancel{color:var(--text-secondary);border:1px solid var(--border);cursor:pointer;background:0 0;border-radius:4px;padding:4px 14px;font-size:12px}.feedback-thanks{color:var(--success);font-size:12px;font-weight:500}.sidebar-section{border-bottom:1px solid var(--border);padding:16px 20px}.sidebar-section h3{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;margin-bottom:12px;font-size:14px}.info-item{justify-content:space-between;padding:6px 0;font-size:14px;display:flex}.info-label{color:var(--text-secondary)}.role-tag{color:var(--primary);background:#dbeafe;border-radius:4px;padding:2px 8px;font-size:12px;font-weight:600}.empty-hint{color:var(--text-secondary);font-size:13px;font-style:italic}.policy-card{border:1px solid var(--border);border-radius:var(--radius);background:#f8fafc;margin-bottom:8px;padding:12px}.policy-header{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.policy-plate{font-size:15px;font-weight:700}.policy-status{border-radius:4px;padding:2px 8px;font-size:11px;font-weight:600}.status-active{color:var(--success);background:#dcfce7}.status-expired{color:var(--warning);background:#fef3c7}.status-cancelled{color:var(--danger);background:#fee2e2}.policy-body{color:var(--text-secondary);font-size:13px}.policy-no{margin:4px 0;font-family:monospace;font-size:12px}.coverage-tags{flex-wrap:wrap;gap:4px;margin-top:6px;display:flex}.tag{color:var(--text);background:#e2e8f0;border-radius:4px;padding:2px 8px;font-size:11px}.case-card{border:1px solid var(--border);border-radius:var(--radius);background:#f8fafc;margin-bottom:8px;padding:12px;font-size:13px}.case-header{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.case-status{border-radius:4px;padding:2px 8px;font-size:11px;font-weight:600}.status-reported{color:var(--primary);background:#dbeafe}.status-assigned{color:#4338ca;background:#e0e7ff}.status-surveyed{color:#0891b2;background:#cffafe}.status-assessing{color:var(--warning);background:#fef3c7}.status-reviewed{color:var(--success);background:#dcfce7}.status-settled{color:#15803d;background:#f0fdf4}.case-no{color:var(--text-secondary);font-family:monospace;font-size:11px}.case-policy{color:var(--text-secondary);align-items:center;gap:6px;margin-top:4px;font-size:12px;display:flex}.case-policy-plate{color:var(--primary);font-weight:600}.case-policy-model{color:var(--text-secondary)}.collapse-toggle{width:100%;color:var(--primary);cursor:pointer;text-align:center;background:0 0;border:none;margin-top:4px;padding:6px 0;font-size:12px;display:block}.collapse-toggle:hover{text-decoration:underline}.form-card{border:1px solid var(--border);border-radius:var(--radius);background:#f8fafc;margin-top:10px;overflow:hidden}.form-card-header{border-bottom:1px solid var(--border);background:#f1f5f9;justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.form-card-title{color:var(--text);margin:0;font-size:14px;font-weight:600}.form-card-close{color:var(--text-secondary);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:2px 6px;font-size:16px;line-height:1}.form-card-close:hover{color:var(--text);background:#0000000f}.form-card-collapsed{cursor:pointer;border:1px dashed var(--border);border-radius:var(--radius);background:#f8fafc;justify-content:space-between;align-items:center;padding:8px 14px;transition:background .15s;display:flex}.form-card-collapsed:hover{background:#f1f5f9}.form-card-summary{color:var(--text-secondary);font-size:13px}.form-card-expand-hint{color:var(--primary);font-size:11px}.form-card-policy{border-bottom:1px solid var(--border);background:#eff6ff;align-items:center;gap:8px;padding:8px 14px;font-size:12px;display:flex}.form-policy-label{color:var(--text-secondary);flex-shrink:0}.form-policy-value{color:var(--primary);font-weight:600}.form-card-body{flex-direction:column;gap:10px;padding:12px 14px;display:flex}.form-field{flex-direction:column;gap:4px;display:flex}.form-label{color:var(--text);font-size:13px;font-weight:500}.form-required{color:var(--danger);margin-left:2px}.form-input{border:1px solid var(--border);background:#fff;border-radius:4px;outline:none;padding:8px 10px;font-family:inherit;font-size:13px;transition:border-color .15s}.form-input:focus{border-color:var(--primary);box-shadow:0 0 0 2px #2563eb1a}.form-input:disabled{color:var(--text-secondary);cursor:not-allowed;background:#f1f5f9}.form-textarea{resize:vertical;min-height:60px}.form-field-error .form-input{border-color:var(--danger)}.form-error-text{color:var(--danger);font-size:11px}.form-card-footer{border-top:1px solid var(--border);justify-content:flex-end;padding:10px 14px;display:flex}.form-submit-btn{width:auto;margin-top:0;padding:8px 28px;font-size:14px}.form-submitted-hint{color:var(--success);font-size:13px;font-weight:500}@media (width<=768px){.chat-sidebar{display:none}.message{max-width:95%}}